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A Gas Safe engineer on the phone within seconds and, in most West London postcodes, on your doorstep within 90 minutes. Transparent rates: £80 call-out (first hour included), £120/hr after — no midnight surcharges hidden in the small print.
£80 call-out includes first hour · £120/hr after · Gas Safe · £2M insured
What it is
24/7 emergency plumbing and heating call-outs across West London. Live leaks, burst pipes, no hot water, no heating, gas smells, overflowing wastes and cylinder failures — anything that can't wait.
Who it's for
Homeowners, tenants (with landlord approval), landlords, letting agents and commercial premises in and around Acton, Ealing and the wider W-postcodes.
When you need it
Whenever water is escaping, gas is suspected, heat or hot water has failed in cold weather, or a fault is causing damage that will get worse by the hour.
Why use a professional
The first 60 minutes of a leak decide how much of your home you're re-plastering next month. A trained engineer isolates the fault, protects the property, and gives you a realistic path to the permanent fix — safely.
The cheapest time to deal with a plumbing or heating fault is almost always now. Water damage, gas issues and system stress compound quickly — the invoice grows with them.
If you leave it
Common DIY mistakes
You get the same sequence every time — so there are no surprises on the invoice and nothing missed on the job sheet.
Line is answered 24/7 by the team, not a call centre. We take basic details and dispatch.
We'll talk you through isolating water, gas or electricity where relevant while we're on the way.
Typically within 90 minutes in our core West London coverage, subject to availability.
Stop the damage: isolate supply, contain water, protect floors and appliances.
A repair that gets you safely to morning, or a permanent fix on the spot where practical.
If a longer-term repair is needed (e.g. cylinder swap, boiler replacement), you get a written quote within 2–3 working days.
The line rings straight through — evenings, weekends, bank holidays.
£80 call-out includes the first hour. £120/hr thereafter. No hidden midnight or weekend surcharges.
Every emergency engineer is Gas Safe registered — safe to work on gas, unvented systems and boilers.
£2M public and employers' liability. Documentation and photos on request for your insurer.
Yard in W3 8HL — closer than most central-London firms and quicker to reach W3, W4, W5 and W12.
Owner-run business. The person you speak to is accountable for the outcome.
Emergency plumbing is a distinct discipline — the goal is to protect the property first, restore function second, and plan the permanent fix third. Here's how each category is handled.
First move is always isolation — internal stopcock, external stop tap, or the affected section only if valves permit. Then contain, drain, and identify the failure point: pinhole, joint failure, split from freezing, or fitting failure. Copper repairs are typically soldered or press-fitted; concealed runs may be re-routed in MLCP to save chasing walls back open.
Gas emergencies are a Gas Safe matter, full stop. If you smell gas, call the National Gas Emergency line on 0800 111 999 first — then call us for the repair. On arrival we test, isolate at the meter if not already done, trace the leak, and either repair or cap safely with the appropriate labelling.
Boiler lock-outs, pump failures, motorised valve stucks, low pressure, thermostat and diverter faults. We arrive with the common consumables (fuses, sensors, expansion vessel adaptors) and can get most Vaillant, Worcester and Ideal systems back to life on the first visit.
For internal blockages we work with hand and electric augers on wastes and stack access points. Where the block is external (SVP, gully, or main line) we mobilise the drainage side — see the blocked drains page.
Dripping tundishes, expansion relief venting, immersion faults and thermostat failures on unvented cylinders — all G3 territory. We isolate, diagnose, and either replace the failed component or scope a full cylinder replacement.
Nothing here is generic — these are answers we give West London customers every week.
Ask us directly£80 call-out fee, which includes the first hour on site. £120 per hour thereafter. That's the same rate day, night, weekend or bank holiday — no hidden surcharges.
In our core West London coverage (W3, W4, W5, W12 and surrounding W-postcodes) response is typically within 90 minutes, subject to availability. We'll give you an honest ETA on the call.
Yes. The line is answered by the team 24/7 — not an answering service or overseas call centre.
Core coverage is W3, W4, W5, W12 and neighbouring West London postcodes. We travel further for known clients and larger projects.
Ideally, or an authorised person. We need access to the internal stopcock, the fault area, and confirmation to proceed.
Yes, but we'll need landlord or letting agent authorisation before non-trivial work is carried out. We're happy to speak to them directly.
Yes. We provide a written invoice with fault description and work carried out; photographs are available on request.
We'll tell you on the phone. Sometimes we can talk you through isolating the fault and booking a normal-rate visit the next working day, which saves you money.
No pressure, no obligation. A Gas Safe engineer visits, scopes the job in person, and puts a written quote in your inbox — usually within 2–3 working days. For emergencies, call the line — it's answered 24/7 by the team, not a call centre.
£80 call-out includes first hour · £120/hr after · Gas Safe · £2M insured
